ATS TRUST: Click on the image to see a larger version.

From: Joel
Sent: Monday, March 05, 2007 4:21 PM
To: Jennifer Arnold - YYZ
Cc: Stephanie Aguiar - YYZ
Subject: Waybill No. 0000000

The above shipment (an 800lbs. crate) was picked up at Medtronic in Mississauga on Fri. 3/02/07, at approx. 4:30pm. It was delivered to Kelowna General Hospital this morning at 10:25am - a full day earlier than the commitment date.

Impressive service!

Thanks,

Joel
Medtronic of Canada Ltd.

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From: Colleen
Sent: Thursday, May 31, 2007 11:46 AM
To: Sean Short - YVR
Subject: College of the Rockies parcel & delivery

Hi Shawn,
Thank you for calling today to see if we received our shipment… very customer courteous of you! Yes – we did receive it last night and I just completed setting up the backdrop that was in that package. Our convocation ceremony can proceed tomorrow with its new beautiful backdrop as planned and it has all worked out to the best! Thank you so much for your extra effort. It really made a difference. I know that retrieving a parcel from your shipping dock and setting up air delivery are not part of your job description, and I am also aware of the extra effort and diligence that this took on your part, so I really appreciate all that you did. You truly are a wonderful customer representative for ATS.

I’ve cc’d my manager so she also knows how impressed I was with your customer service. Please feel free to share this email with your supervisor. I will forever remember how you went that extra mile to assist me during my time in need.

Thanks again and great job!!!

Colleen
Graphic Design and Marketing Technician
Communications and Marketing
College of the Rockies

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From: Amanda
Sent: Tuesday, December 11, 2007 3:15 PM
To: Rob Faso - YYZ
Subject: Driver compliment

Hi
I just wanted to drop you an e-mail and let you know about our AMAZING driver Mike. Mike has been our driver since the summer and he's absolutely fantastic and we just wanted to make sure that people at ATS know how great he really is. As the inventory co-ordinator at lululemon athletica, ‘X’ Mall, I deal with Mike everytime we receive a shipment. He is always on time, super quick, friendly, talkative and we always look forward to seeing him. He will take the boxes to our off-site storage room which is on the other side of the mall without us even having to ask if he sees that our backroom is full and won't be able to hold our delivery. He even swings by at the end of the day to grab our empty bins. Mike is also the only driver that brings us a copy of our delivery sheet, which might not seem like the biggest deal, but it means that we don't have to waste time making a copy of it for our records. All these big and little things that he does make such a huge difference to us.

This past week, we've started receiving our shipments in the evening and boy do we ever miss Mike and notice a difference in efficiency. We all feel like he's a part of the lululemon family here at the ‘X’ Mall. He even called us one night after he got back to your distribution center to give us a heads up that there were almost 40 boxes waiting for us in case we needed to call in extra people for that shipment. At this time of year, that was such a big help so that one person didn't come in at 6am to 40 boxes by themselves and so we could process our shipment and have a successful business day. These are all some of the things that Mike does that shows how he goes above and beyond EVERY DAY, even though he's not our driver anymore.

Just wanted to pass along this great feedback about Mike, and make sure that he gets recognized for being so phenomenal!

Amanda
Inventory Co-ordinator
Lululemon Athletica
‘X’ Mall

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August 29, 2007

Andlauer Transportation Services
18331 Blundell Road
Richmond, BC, V6W 1L8
Attention: Chris Branov

Dear Chris;
On behalf of Volkswagen Canada Inc. and the Vancouver Parts Distribution Centre, I would like to extend a sincere thank you for the exceptional service you and your ATS Team have provided our dealer network over the past four years.

Through your dedication towards our account, the implementation of a dedicated Associate on our dock, daily communications from your Customer Service Team, priority delivery to our Dealers, and immediate response follow up for any concerns, the Vancouver PDC has received the highest Dealer rating score within the Network two years in a row.

It should also be noted that during our National Parts Managers Meeting in Vancouver and Calgary this past summer, the Parts Managers went out of their way to provide positive comments on your delivery times, impeccable damage rates and overall service your team has provided. Job well done!

We look forward to continuing our relationship and building on the successes over the past four years as Volkswagen Canada Inc. continues to grow.

Sincerely,

Mark
General Manager
Vancouver PDC

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From: Alex
Sent: October 2, 2007 2:42 PM
To:; Charles J - YYZ
Cc: Christine R - YYZ;
Subject: RE: Rush Heart Valve To Victoria - success story

Dear All,

I received a call from a panicked operating room nurse Friday night (about 6pm YYZ time) while I was sitting in the Victoria, BC airport waiting for my flight home. They had just used their last Edwards Lifesciences Aortic 25mm Heart Valve and did not have a backup in case of emergency over the weekend.

After several calls back and forth the valve was picked up from Source Medical by ATS and was on a late Friday evening flight to Vancouver and then on a Saturday morning flight to Victoria where the valve was ultimately delivered to the OR desk at 1:23pm Saturday.

I just spoke to the head Cardiac nurse in the OR and the valve was actually implanted in the first case early Monday morning. Had we not delivered this valve Saturday it would not have been available for this case.

I wanted to thank everyone involved in this emergency delivery especially Ed and Lise with whom I was communicating directly.

And to emphasize the importance of everyone's efforts: THE OPERATION WAS A SUCCESS AND THE PATIENT IS DOING WELL.

Helping patients is our life's work and LIFE IS NOW.

Thanks again to everyone.

Alex
Clinical Cardiovascular Specialist
Edwards Lifesciences (Canada) Inc.

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From: Craig
Sent: Tuesday, October 03, 2006 3:23 PM
To: Scott
Cc: Barbara; Elia YYZ; Bob YYZ; Bryan YYZ; Suzanne
Subject: Good news story
Oct 3 2006

9:15am - Call comes into X from Ste.Rose General Hospital in Ste Rose Du Lac, Manitoba. A remote destination. The call is classified by Barbara K, as a life and death situation. A child is in desperate need of MERREM.

9:16am - Elia at ATS, is informed of the urgency to get this product delivered. She contacts the dispatcher in Winnipeg and informs him of the situation.

9:17am - The driver is contacted directly and drops everything he is doing. Drives over an hour to the remote town and delivers the product.

10:47am - The emergency room receives the product and the young child is medicated.

Sometimes, taking a moment to realize all of our impacts can be very rewarding.
Thank you,
Craig
Craig, CITT
International Trade and Transportation Management
X Inc.

Also kudos and great appreciation goes out to Melanie in Winnipeg, who was great, giving help and the quick responses needed to make this story happen.

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From: R, Cathy
Sent: Friday, July 07, 2006 1:08 PM
To: Peter B - YVR
Cc: Natasha B - YYZ; P, Lisa
Subject: FW: Kristy

Hi Peter,
I just wanted to let you know how happy I am with the service I receive consistently from Kristy Brown.

She absolutely recognizes the sense of urgency associated with the orders I receive from our retail partners.

She is always personable, efficient, and quick to respond in the event of an urgent issue.

We are very lucky to have her!

Thanks,
Cathy
Bilingual Product Fulfillment Specialist

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From: Liza V
Sent: Friday, April 07, 2006 10:45 AM
To: Tim S - YYC
Subject: comment
Importance: High

Tim,
I’m not sure who I should contact regarding a comment I have regarding one of your team members?

I have been dealing with Sharon for about 6 months on a regular bases, and I have to say the level of service and high tolerance to my questions, concerns and once in a while demands have always been looked after in a professional manner and with out complaint.

I believe that when someone has shown this type of Customer Service it’s important to recognize them.

Thank you to you and your staff at ATS

Liza V
CCR Manager

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From: Susan
Sent: February 23, 06
To: Lucie - YYZ
Attn: Blair, ATS

Dear Blair:

I wanted to say thank you to you and your dispatch boys on a great job handling our freight in Edmonton. Doug & Stefan really stepped up to the plate with our freight issues and I was so impressed that Stefan actually came to our booth at the end of the AB Gift show to see where we were and to ask me if I had any questions. ATS not being the official show carrier, I am very impressed. This is the first time in 10 years that we did not have frozen air bubbles in our product – we asked for heated service and that is what we got.

We use ATS for daily pickups and have found Chris B also to be invaluable in serving our needs.

Great work and thanks that you put your customers first.

Susan L.
Accounts Manager

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From: Dave S
Sent: Friday, February 17, 2006 12:08 PM
To: Christina - YYZ
Cc: Terri - YYZ
Subject: one of your stellar employees

Christina
I feel compelled to write you this brief note as a result of the interaction that I recently had with one of your employees (it was very positive). I have worked in retail for over 25 years and have had some terrible experiences. It is refreshing to have contact with someone who knows what it is all about. I had a query about a billing issue for our store. The person that I dealt with, Terri Anthony, was very cheerful, helpful, and, in my opinion, went way beyond what I am sure are her regular duties to help me out. This was the first time that I have ever spoken to her. She has a great presentation over the phone. I can't say enough about how well that I was treated. I just thought that you should know, as we always hear about the negative, you should also hear about the outstanding.
Thank-you for listening (reading actually),

David S
Manager
Ottawa

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From: Alan
Sent: Tuesday, February 08, 2005 8:47 AM
To: Lucie - YYZ
Subject: ...Special to PEI

Good Morning Lucie,

The attached email is the follow up to a delivery initiated over the weekend.

We had a rush delivery to a PEI customer, with the product coming from Logan, Utah. (2 pallets, 3100 lbs) We were able to fly the product into Boston, but were unable to secure a reefer trailer from there to Charlottetown.

AT 10 pm Friday night, I contacted Barry in Moncton and explained that this would be arriving in Boston at 7 am and would be moving North.

Barry immediately made arrangements for a trailer and driver to meet the shipment at the NB / Maine border and would then make the final delivery Monday morning.

Barry continued to follow up with me on the Saturday with the final call Saturday night stating that this was now back, safe with ATS.

He then called on the Monday morning confirming delivery.

I am unsure if ATS has in internal recognition program for this type of service, But I do believe that Barry went above and beyond to ensure that both ourselves and the final consignee were taken care of. There was no discussion of the time of the initial call, or that this was being dealt with over a weekend, just to the end result.

It is this kind of service that makes ATS stand out above other carriers.

Thank you

Al,

Transportation Manager

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January 6, 2005

Team "T"

To whom it may concern:

This letter is long overdue since the reasons I am writing have been so consistent over the time we have had our current delivery driver, Tom. In short, he is one of the most dedicated people I, and the rest of the staff has ever had the pleasure of knowing. Without exception he is cheerful, upbeat, helpful and always pays attention to the littlest details. Totes are always placed neatly and efficiently, he tries to minimize the normal disruption a delivery sometimes causes to our work, but it is his manner that is most exceptional. I can only imagine how the days are often rigorous for him. The heavy lifting, the traffic to contend with, the awkward access of some clinics (ours included), and a host of other challenges I would know nothing about. Despite all these things, he is unfailing in his personal presentation, and his attitude is one I can learn from myself. We have come to look forward to our daily deliveries as a result.

So from all the doctors and staff, we wanted him and his team to know how very much he is apprecriated and to thank him for the exemplary job he does.

Tanya, RVT
Hospital Manager

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From: Joseph
Sent: Thursday, December 23, 2004 7:48 AM
To: Joanne - YYZ
Subject: Happy Holidays

I would like to thank you for the Christmas basket and calendar. The past six months have been great and at ease for my shipping needs. ATS has brought peace of mind for myself and my customers. Your customer service team has been excellent for helping me with any problems and making sure my shipments are looked after. In my past 15 years dealing with couriers, I would have to say that ATS within six months has showed me more than (names of 4 competitors) have in my career. (99.5%) rating.

I wish you and your family a Merry Christmas and the best for the New Year.

I e-mailed the team my schedule during the holidays.

Take Care and drive safely

Joseph
Warehouse Manager

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May 21, 2004

Dear Lucie,

On behalf of…. , I would like to congratulate you and your ATS team for achieving an average of 98.5% on-time performance during the months of May 2003 through December 2003.

It is rewarding to see a vendor, such as ATS, that continually shows both commitment and dedication to this account.

Thank you for handling our account and keep up the good work.

Sincerely,
Caesar,
Director Supply Chain & Vendor Management

cc: Jeff, Eric, Akin

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Monday, May 17, 2004

From: Brian

To: Lucy – YUL

Subject: NY Show (Toronto Convention Centre)

Lucy and Jo-Ann,

I just want to take a moment of your time to thank you both on a job well done! I believe this critical shipment was handled perfectly because of the extra care and attention both of you showed. Again, thank you both and all those who played a role in making this happen.

Best Regards
Brian
Manager Logistics

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March 24, 2004

Carlo
Vice President
ATS Sales

Dear Carlo

I am writing to express my sincere appreciation for the work that your organization did to help us be successful with the launch of..., the world’s first... for men.

In our business, managing the supply chain and building distribution quickly with our Customer base is critical and your organization certainly helped us achieve this.

Thank-you, and we look forward to your continued service excellence in support of our business in Canada.

Sincerely,
John
Director

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March 2, 2004

To Richard and Ted

Re: Student Visit of Wednesday February 25, 2004

We, the second-year students of the Southern Alberta Institute of Technology (SAIT) Rail Traffic Controllers Program, would like to extend our thanks for your hospitality during our visit to your workplace. We appreciate the efforts of Mr. R. F. in arranging and welcoming us on this observation of Andlauer's Calgary facility, as well as the thoroughness of Ted's answers to all of our questions.

One part of your operation that we found most interesting was the implementation of an ambient-air controlled shipping area. Not only is it a unique solution to an under-considered challenge, it shows the commitment of Andlauer to knowing the needs of each individual customer, and meeting those needs.

We found this visit to be an exciting and informative experience in our learning development...

Sincerely,

Todd, John, Kevin and Julie

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From: Gerry

Sent: Wednesday, January 21, 2004 10:17 AM

To Bob - YYC; Marcus - YYC

Subject: Thank You

Just a note of thanks

Over the past couple weeks; starting just after the Christmas holiday, we were hit with a major pet food issue that was caused by the ban of imported pet food from the US. These bans caused all of our Members to all at the same time try and purchase as much pet food as possible. I just wanted to pass on that we here at... appreciate the effort and time that was spent by your on site staff and drivers in Edmonton, Calgary and else where, who tried to ensure that all deliveries were made in the timeliest fashion possible. The two dedicated drivers, Darrel and Harry, as well as the extra drivers that we have doing our in town deliveries did a remarkable job considering the volumes and weights of some of the orders. A big thank you to Dale! Dale showed a great ability to coordinate not only with me but with my shippers, Members and his drivers to get the freight to the clinics. It is refreshing to see a company that saw a challenge and met it head on and not only did the job but did it well!

Great Job ATS!

Jerry
Asst. Warehouse Manager

cc: John

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ATS

January 9, 2004

Attention: Kristi

Now that our busy time of the year is over, I want to take the time to tell you how great it has been having Steven as our customer service rep. He has shown impeccable customer service and great knowledge of both your operation and ours. Steven has gone the extra mile on many occasions to help solve problems as well he has helped execute the major demands that we have thrown at him. Along with his outstanding customer service, Steven has provided (us) with accurate and detailed reports, and his willingness to go beyond his duties has made our fall easier to handle. His versatility has helped contribute to meeting our customers demands as well as our own.

Steven is a pleasure to work with and has been a great asset to both our companies. I look forward to working with him in 2004.

Regards
Stacey
Distribution Supervisor

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Mr. MacAskill:

I was given your business card some time ago by our delivery person, Billy. He indicated at that time that you would like to have some feedback as to the customer service your drivers provide.

I have been with... for 11 months now, and we order our office supplies on an average of approximately once every 2 weeks if not more often.

I would like you to know hat Billy has been wonderful! He always comes into the office with a huge smile. He is an extremely personable young man.

We have dealings daily with various couriers and delivery drivers and I must say that sometimes you have to wonder who rained on their parade. It almost seems as though we are putting them out by having them deliver supplies.

Billy has never had a negative comment to say about anything – including the miserable weather. You are very fortunate to have such a positive, pleasant employee.

Regards
Cathy
Receptionist/Administrative Assistant

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